Privacy Policy

Your privacy is fundamental to our relationship. This policy explains how we collect, use, and protect your information when you use our services.

Last updated: January 15, 2025

Our Privacy Commitment

We believe privacy is a right, not a privilege. Here's how we protect yours.

Data Protection

Your data is encrypted, secure, and never sold to third parties.

Transparency

We're clear about what we collect and how we use your information.

Your Control

You can access, modify, or delete your data at any time.

Information We Collect

Information You Provide

  • Contact information (name, email, phone number)
  • Company information (name, website, industry)
  • Business details (revenue, team size, marketing challenges)
  • Communications with our team
  • Payment and billing information
  • Feedback, reviews, and survey responses

Information We Collect Automatically

  • Website usage data (pages visited, time spent, interactions)
  • Device information (browser, operating system, screen resolution)
  • IP address and location data
  • Cookies and similar tracking technologies
  • Marketing campaign performance data

How We Use Your Information

To Provide Our Services:

  • Conduct AI marketing assessments and strategy sessions
  • Develop and implement marketing campaigns
  • Provide customer support and account management
  • Process payments and manage billing

To Improve Our Services:

  • Analyze website usage and optimize user experience
  • Develop new features and services
  • Train our AI models (with anonymized data only)
  • Conduct research and analytics

To Communicate With You:

  • Send service updates and important notifications
  • Provide marketing insights and educational content
  • Respond to inquiries and support requests
  • Send promotional emails (with your consent)

Information Sharing

We do not sell your personal information. We may share your information only in these specific circumstances:

  • Service Providers: Trusted partners who help us deliver services (email platforms, analytics tools, payment processors)
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In connection with a merger, sale, or transfer of business assets
  • With Your Consent: When you explicitly authorize us to share information

Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication for team access
  • SOC 2 Type II compliance
  • Regular employee security training

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a structured, machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time
  • Object: Object to certain types of data processing

To exercise these rights, contact us at stupefy@saasmagic.ai

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website performance and user behavior
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing campaigns

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your information for as long as necessary to:

  • Provide ongoing services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and prevent fraud

We typically retain customer data for 7 years after the end of our business relationship, unless a longer retention period is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Your explicit consent when required

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or our privacy practices:

Email: stupefy@saasmagic.ai

Mail:

SaaS Magic

Privacy Officer

London, UK

+44 7979 651110

Response Time: We respond to privacy inquiries within 30 days.

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